D02 After-sales service
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📧 Email us directly at: support@cleviton.com
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🔅 Fill out the Warranty Contact Form below to ensure quick and efficient support.
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FAQ
What is the password to connect to WiFi?
No password. Make sure your WiFi is turned onand unoccupied, Then Bluetooth pairing.
Disconnection?
After connecion, the phone's Wi-Fi wll beoccupied by the wireless CarPlay program.Dropped connections are usually caused by Wi-Fi interference. You may need to ignoreother Wi-Fi networks when using the adapter（such as a dash cam with in-vehicle Wi-Fi functionality).
Audio input or output problem？
Callrejected or transferredto voicemail/nosound played/microphone inoperative.Your phone's Bluetooth must be unconnectedto another device, please ignore otherautomatically connected Bluetooth devices.
Fail to link successfully？
1.Please make sure that Wi-Fi and Bluetooth are turned on.
2.Scan the QR code below to check if your vehicle model supports CarPlay.
3.Disconnect the already linked Bluetooth device, unplug and replug the adapter, and then try to connect again.
Can't reconnect automatically?
Check the vehicle settings:
Select "Automatically Connect" in the CarPlay settings.
Check the phone settings:
A. Settings > WLAN > Ask to Join Networks > Select "Notify";
B. Settings > WLAN > Tap the "i" symbol on the far right of "CarPlay - xxxx" > "CarPlay - xxxx" > Turn on "Auto-Join".
How can I connect correctly if I change my phone or use a second phone?
Please be sure to delete this Bluetooth device（Carplay-xxxx） on the first mobile phone and briefly turn off the phone's Wi - Fi and Bluetooth.
Why The indicator light of the wireless CarPlay adapter is still on after the car is turned off？
Some cars won't cut off all power immediately when they are turned off. It may take about one minute for the power to be completely cut off.The standby power consumption of the device is extremely low, so there's no need to worry about draining or damaging the car battery.