D01 After-sales service

1. Phone connects to adapter, but CarPlay won’t start:
1.1) Adapter light keeps flashing; car screen shows “Connecting” → Enable CarPlay in phone settings, unplug and reinsert adapter, then retry.
1.2) Check for other devices using the WiFi channel (e.g., dashcam) and turn them off if needed.
1.3) If you’ve used other adapters before, forget them in your phone’s Bluetooth list.
1.4) Reduce interference from multiple Bluetooth devices or metal objects in the car.
1.5) Adapter does not support multiple device connections — disconnect other phones from Bluetooth/WiFi.

2. Phone and car both can’t connect to adapter:
2.1) Send your car model to customer service to confirm compatibility.
2.2) If no Bluetooth signal is found, try another USB port and reconnect.

3. If the issue persists after troubleshooting, customer service will arrange a refund.

1. Prolonged use of the adapter may cause slight heating, which can affect signal transmission.
→ Keep the car’s air conditioning on to help reduce such issues.

2. Nearby electronic devices, metal objects, and areas with weak signals such as tunnels or remote regions can cause unstable data transmission.
→ Avoid connecting in environments with heavy interference or weak signals.

3. If the signal remains unstable, try switching the WiFi band:
 3.1) Connect to the product WiFi (password: 88888888)
 3.2) Enter 192.168.5.1 in your browser
 3.3) Click **AP Band** and switch to band 149.

4. If the issue persists after troubleshooting, we will arrange a refund for you — no need to worry.

1. If the car’s audio system has been modified, there may be compatibility issues (e.g., Sony devices are not compatible).

2. Check your phone’s audio output and ensure CarPlay is selected.

3. Try changing the Media Mode:
3.1) Connect to the product WiFi (password: 88888888)
3.2) Enter 192.168.5.1 in your browser
3.3) Click Media Mode, select the appropriate mode, and save.

4. If it still fails to connect after troubleshooting, customer service will arrange a refund for you.

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1. Unplug the adapter and then plug it back in.

2. Set up Delay Start:
2.1) Connect to the product’s WiFi (password: 88888888)
2.2) Open a browser and go to 192.168.5.1
2.3) Click on Delay Start and set the delay time to 5 seconds

3. The Delay Start function allows the adapter to start after the car has been ignited and the power supply has stabilized, reducing connection failures during startup and improving the success rate.

4. If the connection still fails after troubleshooting, our customer service will help you apply for a refund, so there’s no need to worry.

1.Siri is not enabled:
Go to Settings → Siri & Search and turn on:
“Listen for ‘Hey Siri’”
“Press Side Button for Siri”
“Allow Siri When Locked”

2.Connection issues:
→ Re-pair Bluetooth and unplug the adapter, then plug it back in.

3.Car microphone signal not transmitted:
→ Modified audio systems or head units may cause the microphone signal to be lost. It is recommended to restore the factory audio settings or check the input channel.

4.Unstable network:
→ Make sure your iPhone’s cellular data or WiFi network is working properly.

5.If the connection still fails after troubleshooting, our customer service will help you apply for a refund, so there’s no need to worry.

1.Turn off Bluetooth and WiFi on the first phone.

2.Connect the second phone following these steps:
2.1) Turn on WiFi and Bluetooth on the second phone
2.2) In the Bluetooth settings, search for Carplay-XXXX and tap Connect
2.3) Allow all permissions

3.Multiple devices cannot be connected at the same time.

Some cars won't cut off all power immediately when they are turned off. It may take about one minute for the power to be completely cut off.The standby power consumption of the device is extremely low, so there's no need to worry about draining or damaging the car battery.